privacy policy

Welcome to Ezkyaa. We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and (under certain circumstances) disclose your personal data. It also outlines the measures taken to secure your information. Finally, this policy defines the choices available to you regarding the collection, use, and disclosure of your personal data.

By accessing and using the site, you are deemed to have given explicit consent to the practices detailed in this policy.

Protecting your data is of utmost importance to Ezkyaa. Therefore, your name and other information relating to you will be used in accordance with this policy. We collect information only when necessary or if it is directly relevant to our dealings with you.

We will retain your data for as long as required by law or for the purposes for which it was collected. You can browse the site without needing to provide any personal data. Your identity remains anonymous throughout your visit and is not revealed unless you have a specific electronic account on the site and access it using a username and password.

For any comments or suggestions, we are pleased to receive them at the email address: support@ezkyaa.com

1. Data We Collect and Purposes of Use

Data Collection:

We may need to collect your personal information if you wish to place a purchase order for an item from our site. We collect the necessary data to secure any potential claims that may arise later, and to provide you with the services available from us. Examples include: Name, gender, date of birth, email address, postal address, delivery address (if different), mobile number, and payment details (processed via secure payment gateways, and sensitive card data is not stored on our servers).

Usage of Data:

The information you provide is used to fulfill the following purposes:

Providing you with information about the products and services you request.
Verifying financial transactions you make online and managing your personal account with Ezkyaa.
Auditing the downloading of data from the site and identifying visitors.
Developing site page designs and content, and customizing them for users.
Communicating with you via email or phone number to provide you with details about other products and services you might be interested in (you can opt-out of this at any time).
Communicating with you via phone to inform you of any updates regarding your order status, or to announce our latest discounts and promotional offers.

2. Third-Party Data Sharing

For Delivery Fulfillment: We may provide your name, address, and phone number to a third party to deliver your purchase order (for example, courier and shipping companies).
Fraud Protection: We may use specialized entities to protect your data from electronic commercial fraud, to assist us in validating customer order data carried out on the site.
External Links: The site may contain third-party advertisements or links leading to other sites. Please be advised that we are not responsible for the privacy policies of these parties or the content of those sites.
Our Commitment: We confirm at Ezkyaa that we do not sell, rent, or trade your personal data to any external parties for marketing purposes without your explicit consent, and we maintain the complete privacy of our customers.

3. Account Management and Data Security

Order History: You can view details of your current purchases and previous order history by logging into your account. You can also manage your address details, bank details (for refund purposes), and any newsletters you have subscribed to.
Customer Responsibility: You undertake to deal with complete confidentiality when accessing your personal data and not to make it available to an unauthorized third party. The Ezkyaa website assumes no responsibility resulting from the misuse of passwords by the customer.
Contests and Offers: We use the data in the event of conducting any contests or competitions for the purpose of notifying the winners and announcing the offers.
Opinion Polls: We may use your personal information in opinion polls and marketing research for statistical purposes, ensuring complete confidentiality. Your email address is not disclosed, and you have the right to withdraw at any time.

4. Cookies

What are Cookies?

Cookies are small text files saved on your computer or mobile device when visiting certain websites. They include information about your preferred settings and other data that the system needs when interacting with the browser.

Why do we use them?

Facilitating Purchase: Enabling cookies is not required to visit the site. However, to place an order or add a product to your shopping cart, you must enable them in your browser settings to ensure that the shopping cart functions and the checkout process work correctly.
Improving Experience: They help us select information that suits your preferences and store information you enter so that you do not have to re-enter it on your next visit.

Type of Data Collected:

No personally identifiable data (such as name or IP address) is saved in the cookies used by the Ezkyaa website. A unique ID number is created for the cookie as an internal reference only for analysis and evaluation purposes (such as knowing the most visited pages).

Personal Consent and Settings Management:

By accepting cookies, you acknowledge consent to save and use this data on your device for your future visits.
You can withdraw this consent at any time by changing your browser settings to prevent the storage of cookies or to request permission each time an attempt is made to access your device. However, please be aware that disabling them may affect the functionality of some parts of the site (such as the shopping cart).